Terms & Conditions

Last updated: 10/04/2026

These Terms & Conditions apply to all purchases made through the Phi’s Food Ltd website.

1. Company Information

Phi’s Food Ltd is a company registered in England and Wales (Company Number: 16196776).
Registered office: Moreton-in-Marsh, United Kingdom, GL56 0HQ.
Contact email: phis.food@hotmail.com

2. Acceptance of Terms

By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.

3. Minimum Order Value

A minimum order value of £30 applies to all purchases, excluding delivery fees unless otherwise stated. Orders below this amount cannot be processed.

4. Products and Food Safety

Our products are supplied as frozen raw meat food items.

By placing an order, you agree that you are responsible for:

• Ensuring someone is available to receive delivery or that a suitable safe place is provided

• Promptly transferring products to a freezer upon delivery

• Following all cooking, handling, and storage instructions provided

Delivery is considered complete once the order has been delivered to the address provided, including any designated safe place.

Once delivery has been completed, all risk and responsibility for the goods transfers to the customer.

Phi’s Food Ltd accepts no liability for any issues arising from improper storage, handling, or cooking of products after delivery.

5. Order Cut Off

Orders close 72 hours prior to the scheduled monthly delivery date.

Orders placed after this cut off:

• Cannot be cancelled or refunded

• Will automatically be scheduled for the following month’s delivery

6. Delivery

Deliveries are scheduled for the second Saturday of each month. Friday and Sunday may also be used to complete deliveries where required.

Delivery dates are estimates and may be subject to change due to circumstances beyond our control.

We deliver only to selected postcodes within the Cotswolds. Full details are available on our Delivery Information page.

If delivery fails due to:

• Customer unavailability

• Unsafe or inaccessible delivery location

• Incorrect address details

no refund will be issued.

7. Safe Place Deliveries

If a safe place is nominated, the customer accepts full responsibility for the order once it has been delivered to that location.

Phi’s Food Ltd is not responsible for loss, theft, or temperature change after delivery to a safe place.

8. Cancellations for One Time Orders

Orders may be cancelled up to 7 days prior to the scheduled delivery date for a full refund.

Cancellations made within 7 days of delivery are non refundable, as preparation and production will have commenced.

9. Subscription Terms

By purchasing a subscription, you agree to recurring monthly payments.

Subscriptions may be cancelled or paused at any time, provided changes are made at least 7 days before the next scheduled delivery date.

If cancellation is made within 7 days of delivery:

• The upcoming order will still be processed and delivered

• Cancellation will take effect from the following billing cycle

No refunds will be issued once an order has entered the 7 day production window.

10. Pricing and Payment

All prices are listed in GBP and include VAT where applicable.

Payments are processed securely via third party payment providers.

We reserve the right to update prices at any time. Subscription customers will be notified of any changes prior to the next billing cycle.

11. Refunds

Due to the perishable nature of our products, refunds cannot be issued once delivery has been completed.

If your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery and provide photographic evidence.

All claims are assessed on a case by case basis.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

12. Consumer Cancellation Rights

Under the Consumer Contracts Regulations 2013, the standard 14 day cancellation right does not apply to perishable goods, including food products.

13. Allergens

Our products may contain or come into contact with all major allergens.

Allergen information is available:

• On product packaging

• Within product descriptions on our website

• On our dedicated allergen information page

Customers are responsible for reviewing this information before purchase.

14. Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving:

• Suspected fraud

• Pricing or system errors

• Product unavailability

Where payment has already been taken, a full refund will be issued.

15. Website Use

You agree not to misuse this website. This includes introducing viruses, attempting unauthorised access, or using the website for unlawful purposes.

16. Intellectual Property

All content on this website, including text, images, branding, and product descriptions, is the property of Phi’s Food Ltd and may not be copied, reproduced, or distributed without prior written permission.

17. Accounts

If you create an account on this website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

You must ensure that all information provided is accurate and up to date.

18. Limitation of Liability

To the fullest extent permitted by law, Phi’s Food Ltd shall not be liable for any indirect or consequential loss.

Our total liability shall not exceed the value of the goods purchased.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

19. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to severe weather, road conditions, illness, or supply chain disruption.

20. Complaints

If you have a complaint, please contact us at phis.food@hotmail.com.

We aim to respond within 7 working days.

21. Privacy

We process personal data in accordance with our Privacy Policy, which is available on our website.

22. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

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